SCAM! The worst part is CEO Jaymie kept sending us an excuse email and videos and blaming on other companies. Such as fulfillment shippers, Canada Posts, tracking App.. etc Along with the excuse and his non-sense justifications, he said working hard to catch up orders... but guess what? He has enough time to video himself and sending us excuses email over and over. STOP pretending humble, just do your job. I claimed fraud dispute on VISA card and I get money back. I do support eco-friendly company and their belief. But I felt they are taking advantage of “trend” to make money out of it and not genuine on saving the earth.