Ordered plastic-free bundles (shampoo, deodorant etc) in mid-January 2020. Three months later, mid-April, it had never shipped despite multiple promises & excuses across platforms/emails. I was super patient but saw in social media comments that people who did finally receive product had missing/damaged items. After 3 months passed with no evidence of shipment (not the same as creating a shipping label!) I received a full refund in mid-April 2020. Their payment processor Stripe takes 3-14 days to process your refund (per stripe website). The two stars is because I actually got my refund otherwise it would have been 1 star. I had been monitoring consumer comments across social media & learned that they had been creating packing slips months before shipping, and trying to say they couldn’t issue a refund until you received the product & shipped it back to them. That’s not going to fly. My tip: when requesting refund, do screenshots and/or a log of the promised & missed ship dates and circle relevant parts of refund policy & any other policies of theirs you can find. I was firm but polite and noted based on my documentation that they had not fulfilled their side of the transaction (or contract). I got a refund with no hassle at that point. I think they just don’t have the inventory or bandwidth or organization. They’ve been having problems with fulfillment at this stage. I was patient due to the move from Michigan to Canada and because of the virus. But when I started to get sales emails it irked me that they were soliciting customers despite being months behind on fulfillment.