We received £5000 worth of dining room table and chairs which was put into our garage as our house was not ready to be moved into. From delivrey date to when we were able to open all the items was 27 days. We found one of the dining room chair legs waas completely broken which we took photos of taking the chair out of the box and so on for customer services. They rejected the broken claim as they said the goods had to be replorted within 3 days of receiving the goods... which is not stated anywhere on their website. All we wanted was a replacement chair. A week later, we then placed an order of £1000 for 4 more chairs. They were delivered and unfortunatly the colour never matched, which i indicated to the delivery driver. They said they were just delivering the goods and could not take it back and that we had to contact customer servieces. I emailed them immediatly and had a reply to say that they will not accept them back . From: Becky Evans Sent: Thursday, September 14, 2023 1:17 PM Subject: #11624 "Good Afternoon, Thank you for your email. Having looked into your order, I can see that our courier delivered the goods correctly as stated on your invoice. You have also signed and accept these goods. Unfortunatly we do not accept returns on the basis that your items were chosen by yourself in a colour that no longer suits your preference. It is unfortunate that the items delivered are no longer to your preference, however I will be unable to assist you any further on this matter. Kind Regards, Rebecca NCF Living. " In two instances, we have been dealt with infair for large purchases... and they dont even have a phone nuber you can reach them on. We gave up after 3 hours waiting. I wld never buy anything from them again and will make it my life mission to drag their name through the mud whenever i can. I will be contacting the ombudsman as well to see if i can be helped further.