“A Sh_T Company returned the sofa lost over £2000 on a broken sofa Milton Keynes branch MANAGER didn't care at all , rip off company and have no customer service 😢”
“Brought my parents to Milton Keynes we had never been before. We met Heather and she was amazing helped them with everything they needed help with and walked away with the sofa they wanted.”
“I have purchased several items from ncf but this time i an having the worst experience of my life.
I placed order for 3 x 2 seater sofa on 1st June and as at today 21st August I am waiting and the customer service staff Louise F have been giving me various excuses and promissing fake delivery dates etc.
One of the worst customer service ever received.
Having spent thousands of pounds with the company and yet I am treated like a piece of sh**t.
Previously I purchased
2 x L shape sofas
6 x Leather Dining Chairs
This Year I purchased
1 x Dounle Ottomon Storage Bed
1 x King Size Ottomon Storage Bed
and finally 3 x 2 Seater Sofa which I am not sure will ever arrive as I paid it on 1st June 2024 in Full and now the staff are making excuses and blaming deliveries are delayed due to wars.
All other companies are delivering goods and not claimed that their delivery is delayed due to war in the middle east and so on.
Worst thing is when I asked for full refund so that I can purchase it from elsewhere I was told sorry we can't refund you.
1 your company not committed to promises made
2 now that you have failed to deliver the service
3 you are holding my funds and refusing to refund.
What would you do if this has happened to you ?
Still waiting for delivery and worst ever experience in life
Item still not delivered”
“Went into the MK store yesterday was looking for new dining table/chairs. The guy standing near the front door asked if he could help which was fair enough I said I'm just looking atm and thanked him however to say he was pushy was a complete understatement! He just would not give up. Talk about hard selling..I walked away from him had a quick look then on my way out I said to him "I told you I was looking thx. It should've been left like that without you going on and on and on" I walked out in disgust. Will never be back in there again! (I'm a pensioner)”
“Avoid this store! Over two months ago, I ordered a mattress costing almost £1000. The store promised delivery within three weeks. However, the delivery date was postponed twice. It’s now been over two months, and I still haven’t received the mattress.
I had to get rid of my old mattress as it was damaged, and after my car accident, it was causing my condition to worsen significantly. So, I rented an orthopedic mattress for three weeks, believing that the new mattress would arrive within that timeframe. It’s now been two months, and I’m still paying for the rented mattress.
When I explained the situation via email to NCF, they responded that they didn’t tell me to discard my old mattress and that I should continue using the one that was causing additional injuries and pain.
And here’s the best part: When I asked for a refund and to cancel the order, they told me they could do it, but the cancellation fee would be 50%, which is almost £500! Is this even legal? AVOID these scammers!”
“I had a wonderful experience with a salesman called Cas in your store yesterday, he
Was very informative and at no time did I feel pressurised I must say that upon ion it was a proper salesman reminding me of the old days.you are very lucky to have him working in your store
Parking
Lesman”
“Don't use this company poor service and no returns on damaged goods and poor customer service and miss selling milton keynes branch are terrible don't go to this shop”
“AVOID AVOID,The customer service is so poor and returned the sofa to store for a refund, took our money and will not refund , the sofa was damaged and poor quality please don't use this company as you will be disappointed 😢”
“We received £5000 worth of dining room table and chairs which was put into our garage as our house was not ready to be moved into. From delivrey date to when we were able to open all the items was 27 days.
We found one of the dining room chair legs waas completely broken which we took photos of taking the chair out of the box and so on for customer services. They rejected the broken claim as they said the goods had to be replorted within 3 days of receiving the goods... which is not stated anywhere on their website. All we wanted was a replacement chair.
A week later, we then placed an order of £1000 for 4 more chairs. They were delivered and unfortunatly the colour never matched, which i indicated to the delivery driver. They said they were just delivering the goods and could not take it back and that we had to contact customer servieces. I emailed them immediatly and had a reply to say that they will not accept them back .
From: Becky Evans
Sent: Thursday, September 14, 2023 1:17 PM
Subject: #11624
"Good Afternoon,
Thank you for your email.
Having looked into your order, I can see that our courier delivered the goods correctly as stated on your invoice. You have also signed and accept these goods.
Unfortunatly we do not accept returns on the basis that your items were chosen by yourself in a colour that no longer suits your preference.
It is unfortunate that the items delivered are no longer to your preference, however I will be unable to assist you any further on this matter.
Kind Regards, Rebecca
NCF Living. "
In two instances, we have been dealt with infair for large purchases... and they dont even have a phone nuber you can reach them on. We gave up after 3 hours waiting.
I wld never buy anything from them again and will make it my life mission to drag their name through the mud whenever i can.
I will be contacting the ombudsman as well to see if i can be helped further.”
“I purchased a sofa from this company today. The advisor Heather was really helpful. Her customer service skills were brilliant and I was really impressed with her product knowledge. She was very polite and helped me make the right choice for my needs. My sofa will be delivered within 10 days which is super quick compared to other stores. All in all I have been really happy with the service and would definitely recommend NCF.”
“Was Served by Lee at Milton Keynes, very knowledgeable, and great customer service. Would highly recommend with the value for money and overall customer satisfaction.”
“A friend ìs trying to get his £3.600 refund via the Credit Card bank chargeback scheme as ncf, have failed on the order .
They now will not converse, it is zero contact from them.”
“DO NOT PURCHASE FROM NCF LIVING!
I purchased a sofa which was delivered in July 2021. Upon delivery they caused significant damage to my home;
-dented fridge
-significantly damaged patio door frame
-cracked tile
-dirty packing which stained white walls
-scratches on kitchen cupboard
Upon the ‘experts’ assembling the sofa it became apparent that there was further issues;
-a leg missing
-a further damaged leg
-a rattle inside the foot stool
-and numerous dirt stains on the new sofa which transferred on from the filthy packaging (I was told to clean it myself on top of the further mess they caused throughout on transit)
I requested an immediate refund as this ‘new’ sofa was dirty and broken. They elongated this process before eventually issuing the refund approx 3 months later.
The NCF Living customer service team have been impossible to contact, as they fail to respond to emails and their phone number rings through to an answer message. On occasions when I have managed to source contact (through physically attending the store and then asking the store staff to contact head office/ customer service for them to contact me), I have found that the staff are unequipped and have a complete disregard to issues in question. Throughout the whole process, despite numerous requests they have failed to let me speak to a manager.
I have since requested reimbursement for the damage they have caused to my home, to which they have offered a insulting settlement fee that will simply not cover the cost of the damage THEY caused. As a result of a long drawn out process I have sourced advice through CAB and am awaiting to process court proceedings.
AVOID DOING BUSINESS WITH THESE COWBOYS.... They have no concept of customer service!”
