We had a new kitchen and Neff appliances fitted four years ago. We have had issues with the hide and slide door which has just come off for the fourth time! As well as that grease marks on the inside of door glass are impossible to clean unless you take the door off. You need a degree to do this. We have spoken to Neff in the past who could only suggest a Neff repair visit at cost or speak to one of their team to talk through how to replace. We are an elderly couple and unable to deal with this situation as I am sure many abled people would have been unable to do as so complex! We have now taken the oven out and feel very disappointed that this oven which was an expensive item has let us down. The mechanism for the door was so complicated and we would never have purchased had we foreseen the issues that we have encountered!