I purchased a Neff gas hob or £309 from Webbs of Cannock at the end of July 22. Due to delays in delivery of my kitchen unit 28 October 2022, the hob sat in its original packaging until our kitchen installers fitted it in October 2022. Our fitters noticed that the large burner enamel looked as though it had grit under it. I took a photo of this and sent it to Webb’s who finally came back with “as it was delivered over 45 days ago Neff will not do anything about it”? I counted asking 1. what has the deliver date to do with the original quality of manufacture, 2.it had not been installed over 45 days before, 3. where does it state this in my purchase agreement and what is included I’m my 12 month product warranty? Their response “ nothing we can do”. So I went onto my account I set up in Neff Home (as I also bought a Neff oven) to send my complaint there. That was 5 weeks ago and I have nor received any response. Now the black on the burner caps are looking as though they are 10 years old