Absolutely none existent customer service, horrendously poor quality. I had 2 ovens installed and both were faulty, had them replaced and one of these is now faulty having never been Used. Suggested I pay to get an electrician out rather than admitting their ovens are faulty. Never used oven trips the electric each time they’re switched on. They are rude and I would never buy Neff anything again. Plus my warranty is only covered from the first 2, so I’ve lost out on 2 months. It’s such a poor poor service / product. Only gave 1 because you can’t give zero. £2000 of ovens and it’s like it’s nothing .