Dreadful customer service, engineer was horrendous! Told lies, shouted at me ! Bullied me, said offensive things to me, damaged my property. Tried to do private work and then tried to extort money out of me cash in hand which I refused, left me absolutely no paperwork, no estimate, then tried to charge me for installing a motor when the engineer never actually installed a new motor. ! They threatened me with an invoice which I’m now ignoring, Called citizens advice and they reported them to trading standards, will never ever buy Neff again, their engineer is a con artist.