We bought a NEFF double oven, warming drawer, extractor hood and built in microwave in a 'package' deal (>£2.5k) in January 2016 taking delivery in February in readiness for our new kitchen which was scheduled to be fitted in March. However, the kitchen fitter hurt his back so the kitchen was not fitted until June. (invoices confirm this). The microwave H12WE60N0G had a clunky door but as we don't use it every day we sort of lived with it as it worked ok. Early this month the door stopped working so we phoned the NEFF UK helpline only to be told the 2 year warranty only ran from date of purchase. I made our case that the microwave was not taken out of its box until June and this could be substantiated by the fitter verbally and by the date of his invoice. NEFF UK wanted to charge a £90 call-out to fit a wonky door and wouldn't budge. I will say that the girl was polite but firm and we are happy with all the other NEFF appliances to date. I'll now have a go at taking out the faulty microwave myself and if I can't fix it I'll drop it into a local workshop which will be much cheaper. Based on this experience, my trust in NEFF has evaporated.