My Neff washing machine was making funny noises. I called a Neff engineer to visit he came and charged £100 for the visit?! Said drum bearing or motor bearing are the problem (brought no parts). I called them and arranged for drum bearing to be changed. A week later another guy came in with no part again and said he will not repair the bearing unless we change the motor which will cust us another£250. There seems to be that their policy is only get the £100 visiting money which is a rip-off. I do not recommend this company to anyone. They both tell that we are better off buying another brand which is cheaper which is strange and they even don’t have a technical department to deal with customers.