I booked an engineers visit for a repair, we are still waiting. Hopefully he will turn up today and can rectify the fault in what is supposed to be a superior brand. Summary I have spoken to three people at Neff. When you ring customer services they have no ability to contact the driver, they ring but of course the driver has no hands free , they generally cannot get the driver. Secondly they have no ability to see the engineers schedule for the day.!! So they can not advise if it’s likeky to be afternoon or evening. As a customer services unit all they can do is say I cannot do that! . If you start questioning things they say we need to talk about this !! It’s the worse unit I have ever had the displeasure of talking too. It is no wonder as I write this the average rating is 1.6.