We were left without a fridge freezer for over a month! We have a 3 month old baby and need to store breast milk so I asked that it be treated as an emergency but it wasn’t. Our 5 year old fridge/freezer stopped working. The first 2 engineers that came guessed that it was the compressor and said the control panel looked in a bad way as well. We were told fridge/freezers are a number 1 priority for Neff, but still had to wait 2 weeks for an engineer to come and repair it as Neff didn’t have a compressor in stock (even though they sarcastically told us they stock over 30,000 replacement parts). The part had to come from Germany, which would take atleast a week but neff weren’t willing to airmail it, even though fridge/freezers are their “number 1 priority). When 2nd engineer finally arrived, he started work only to tell us the fridge/freezer was a write-off as there was a leak somewhere in the internal or external piping, which is what caused the faults. We already had an online supermarket delivery booked as fridge was supposed to be repaired, which all had to go in the bin as nowhere to store it. As a “good will gesture” we were offered a discount to purchase a replacement. Reluctantly we agreed, only to then be told it would be atleast another 2 weeks before the replacement would be delivered. All of this could have been rectified a lot sooner had the initial engineers done a proper diagnostics, rather than assuming/guessing. We were left without a fridge for nearly 5 weeks, with nowhere to store breast milk or any of our other essentials with a close to useless customer service department.