The WORST CUSTOMER SERVICE EVER! I have now been without an oven for 6 weeks. My husband was trying to fix the handle of my hide and slide oven door and had to remove the inner glass to do so. As he was trying to refit the door, the inner glass shattered. I live in Australia, so when I ring NEFF I get the UK. I explain what has happened and that I need to replace the glass. They lodge a job with their 'service' provider here and tell me that they will contact me within 48 hrs. No contact made, so after 6 days I ring them. They tell me that they tried to ring me but must have a wrong digit in my number, but they have scheduled a call out a week from the day I ring. It is a Monday and we both work, but we don't want to miss the service guy, so my husband comes home at lunch and works from home for the afternoon. When the guy arrives, he looks at the oven and, wait for it, tells us that we need new glass. Here's me expecting he will arrive with the part and replace it but oh no, no such thing. Then I get a bill for the call out for $90. I rang them and refused to pay and then contacted Neff and told them I wouldn't be paying for the call out for them to tell me what I had already told them. They accepted this and so I didn't have to pay. The service people then send me a quote for the new glass which they will only order after I have paid for it, so I pay for the glass. Two weeks go by and I hear nothing from anyone, except the email from Neff asking 'How did we do?', you can imagine my response. So I ring the service repair people and they tell me my glass is arriving on the 2nd of July (so in 4 days), it is coming from Germany. I hear nothing on the 2nd so I ring on the 3rd and they tell me it was arriving in Melbourne on the 2nd ( and I live in Perth) and they have no idea when it will arrive in Perth. It is now the 10th July, I have once again rung the service provider to inquire about my glass and they have informed me that the glass was delayed from Germany and that it is leaving Melbourne today ( it is in fact a shorter distance from Perth to Germany than Melbourne to Germany). So I'll gauge that it will be 7 weeks or more by the time they come to install my glass. We are a family of 5 and it has been a huge inconvenience to be without an oven for this long. This is not my only experience with the extremely poor customer service of Neff. A year ago my dishwasher stopped working, I had used one of those recommended cleaning products. I rang Neff and virtually the same scenario with me having to contact the service provider. They took so long to come out that I decided to have a go myself so I turn on the dishwasher and it had fixed itself. Unfortunately, my whole kitchen is Neff appliances, but I will never buy them or Bosch again.