Long story short, we've always bought Neff as they've always been great appliances in the past. Spent £1200.00 on two side by side ovens (along with a lot more on dishwasher and gas hob etc) and they're not great. One has started to malfunction after very little use. The ovens were bought then kept in their boxes for about 18 months or so whilst the house was finished so the warranty had almost run out before we'd even installed them. I contacted Neff about the issue but the customer service was appalling. Firstly they promised call backs which never came, then they side-stepped and squirmed their way out of every thing I said to them with excuses and then in the end just shrugged their shoulders and really couldn't care less. In the end it's either I buy new parts for us or their engineers to install plus the cost of the engineer call out. The problem though is intermittent and an engineer would have to sit in my house for approx 1 hour to see whether the fault occurs. I cannot recommend Neff anymore - terrible appliance, terrible customer service.