Contacted Neff customer service after hairline crack appeared in my job when warming a pan of soup. It’s at the very edge of the glass. Picture and email sent to Neff. 2 days for response advised not to use it. Called another advisor who could not see any job ref/notes. She Raised one and asked me to email first advisor Rita to update with the email exchange. Which I did... complicated? Today Rita replies with this information- Fault usually happens when heavy object dropped on hob. It hasn’t. Why aren’t they interested in following up the information I’ve shared? So I now assume it’s not fit for purpose. Rita also ignored request to update reference so I assume my email exchange will be filed in the bin. I’d have appreciated more interest in fault and investigation. I know faults have been reported in other hobs. I’ve gleaned this from searching the web. Worse is the lack of interest. Follow up non existent. Shame on you all. I paid for what I thought was a quality brand. Up in til now I was very pleased with product. Customer service let’s you down badly. Does Neff not care? Very unhappy.