I bought a Neff steam oven nearly 3 years ago and have used it about 6 times. Neff aren't very helpful with recipes etc how to actually cook in it and I find it so wet and drippy I can't be bothered using it. They always used to give you a lovely cook book with recipes, temperatures and timings etc but don't now, won't even get back to me about it. Simply being able to convert temperatures and timings for recipes for normal ovens would be a great help.Thought I was going to start cooking even more healthily but this is not the case. Really peeved as cost a lot of money. Would really like a reply to my previous emails and telephone calls which were promised but never received. The oven is extremely wet, more so than other owners I've talked to say theirs are. Have bought and used Neff ovens for years but never known such appalling customer service in UK. Even Australia have good customer services, even providing specialist courses for their customers. Today received a cookbook from Germany plus invoice! Don't know if it is a gift from Neff or if they actually expect me to pay for it. Still no replies from customer service. Trying to indicate an answer to questions below is useless as you can only select one box e.g. I've communicated with the company through both email and telephone. Would not even give them one star