am at the moment in the middle of a repair due to the complete failure of my gas (neff) hob informed them 9 weeks ago mid august 2020 got an engineer apt for 5 weeks later (no other options available) engineer could not find house so got put back to office who then informed me that i was put back on the queue for an engineers apt, three weeks later engineer (who found said lost house) also found the fault but,(suprise suprise!!) did not carry the replacement part! said engineer went back to office & ordered part & said he(or the office would ring re a new apt when said part arrives, after waiting a week i have rang office to find state of play & have been told that the part will be here next tues, sept 29th i await in hope & not a little trepidation, will follow this review with an update, & to anyone considering purchasing a neff appliance please (as i only wish i had done) read this review