I always believed neff was a top quality product. However 3 out of 6 appliances have had nothing but problems. Not only that their customer services are shocking. We explained the part that was broken in one of them, sent in images and and managed to get it sent for free (after a lot of complaints) however, even with pictures and the product number they still sent the incorrect part and are now trying to make us pay to get the correct part. I’ve had £50 microwaves last longer than this and this one cost over 1k! How your screws just rust away like that I don’t know. They should come with a warning and some spares to change them before they do.