LOST ORDER, NO REFUND & NO RESPONSE!!! I ordered a dress from Net-a-Porter (NAP) on 1 September 2023. DHL was the courier. DHL passed the parcel to Australia Post (instead of delivering to my home) for delivery when the parcel arrived in Sydney. Auspost lost my parcel and sent me a formal email to confirm that the parcel had been lost. DHL investigated and emailed me to confirm that my parcel was lost on 8 September 2023. DHL then promptly informed NAP that the parcel was lost. I immediately messaged NAP Customer Care asking for a refund but they refused because they had to investigate. I have since been messaging NAP everyday for an update but keep getting fobbed off with a “we are still investigating and we will email you” response. My order was LOST ON 8 SEPTEMBER 2023. TODAY IS 5 OCTOBER 2023 and I have not received any email from NAP. NOTHING. I have emailed feedback@net-a-porter but the email was returned to my inbox because this email address does not exist. I called the Australian NAP Customer Care number 1800 638 680 but the call always gets cut off and the line goes dead. I also messaged NAP on Instagram. The reply I received was “we’ll get back you when we have an update” !! What a stressful, frustrating and exasperating situation to be in!!! I would strongly encourage all online luxury fashion shoppers to buy elsewhere or you could end up in my position: NO PARCEL, NO REFUND, NO RESPONSE AND NO RESOLUTION!!!!