WORST EVER!! DO NOT BUY! I spent over 7,000 euros on Net-a-Porter, 4,000 of which were two months ago. I was supposed to be promoted to "silver" after 3000 euros, after 1 month. I was never promoted. I tried several contacts with the support team, and there was no resolution to the problem. They said they couldn't confirm my balance and that I would have to wait for the promotion to "silver". Angel Nichole is also an incompetent in supporting team, she said to me that for have rewards I have to be inscribed in Net-a-Porter for at least 1 year!! LYING!!! It’s not what is written on the platform!! Outrageous for a luxury platform! You will never find such contempt for the customer as you find at Net-a-Porter. I wouldn't recommend buying from this platform to anyone.