Outward to Lanzarote OK. Return to Newcastle a shambles. On our return journey we were totally let down by Airport management, baggage handlers and Jet2 ground crew. On 20th of March, due to strong tailwinds we arrived back 60 mins early. We had to wait 50 mins for our baggage to be offloaded whilst we stoid around in the baggage hall. During that time the three Jet2 female ground crew just around smiling inanely. Not once until challenged did they offer any information as to what was happening. We couldn't find any person in charge. In the end after more or less forcing one of the Jet2 staff to make a phone call we were told the baggage handlers were busy unloading another aircraft. Even after this nobody from the airport of airline was proactive in keeping us informed. You have no excuses. Please don't blame Covid and short staffing levels. You are a small airport with very few incoming flights, especially in the evening. Somebody should have taken ownership of the situation. Jet2 need to look at staff training policess and processes. I bet you as an airport didn't know anything about the incident otherwise you would have sent out apologies? Oops, silly me.