I pre booked my parking space for my recent flight over the internet, I followed the step by step guide, when I finalised this and paid via card, I got a print off showing my car details and payment date including reg number, it told me to drive into short stay, press for a ticket for my stay, and when I depart to put ticket back in, which I done, however the barrier didn't open, I pressed the help bell to no answer, then I had to drive up to the main help bell, where I was told by a rude woman to drive back down and try my ticket a different way, still no barrier clearance, I then rang the bell again, and the rude woman answered, I told her again about my issue, (Why?), she then said you should have a reference number (Which I didn't) she said but you should, I said I have but i have a receipt, She said the receipt is no good, I said surely you can retrieve my details by this receipt, and reg? she said but you should have a reference number, I said for the third time I don't, she eventually typed my reg in, which confirmed I did indeed have a valid stay, and the barrier opened, not before she said rudely, YOU SHOULD HAVE A REFERENCE I WILL LET YOU THROUGH THIS TIME, this is not what you want to hear at 10:30pm after two long flights, you just want to be handled in a humane way. really disappointed. Liam Watson