i literally spend thousands of dollars a year on nike shoes, and apparel. I have literally been a walking billboard for them. I was extremely disappointed on my last transaction. I tried to purchase two pair of shoes from the NIKE web site. I was ok with waiting a week to receive them but then the days came and went . I contacted customer service and explained my concern about not receiving the products on the promised date. I was expecting oh no worries it will be there or sorry its late. When i got " It hasnt left here yet" that was a little bothersome. During the chat i felt like the customer service rep had dismissed the whole thing and me as a customer. i asked what could be done and was told nothing for now lets just wait and see if they show up tonight. they just told me it hadn't shipped how on earth could i get it tonight. Unless somehow they have Santa's sleigh and reindeer. so i said well i guess we should cancel. She was way to quick to pull that trigger and the order was cancelled and she was on her way. Well Brittani i am guessing you are getting a lump of coal this year. NIKE is this your idea of how to treat a loyal customer if so i guess i will be changing brands. I know my little money wont change the bottom line but in the beginning a dream is never just about the money is it.