“Nike has a horrible customer service who are rude and tell customers to go f themselves. They cancelled my order and didn't refund me , and on top of that insulted me.”
“Very disappointed in my last order i placed - missing an item worth R3500 and i am not getting any feedback from Nike about the situation- i have phoned the 4 times and still no feedback
Order no G10185262260
Women’s loose high pile jacket”
“Thank you Nike for sending me the worst shoes u have that broke after 3 wear, thank you for not taking the shoes back as i don’t have the box nor initiating refund. You just lost a loyal customer that will never step into nike store again.
Nike invincible 3.”
“They have now stolen from me two times in the last week after I spent thousands with them in 2 weeks time. Absolutely ridiculous. I Absolutely hate nike now and I'm telling yall of you don't give me my fn money back for the stuff I've bought you can't seem to deliver nor tell me anything about it I swear to God I'm fixing to sue you and I'm not even playing. You think your going to sit there and steal from me twice you got life fd up. After I been nothing but a loyal customer to you for yall to do nothing but send me used shoes the last 6 orders I've done at least, sent me shirts with stains all over them and really think that's OK. Or you just don't deliver the stuff I pay for. Yall have lost your fn mind and you have for sure lost me as a customer. Yall are the sorriest people and business I've ever dealt with in my life. You don't even deserve to be able to sell not one thing bc you steal people's money, send them used stuff or nothing at all and no refund but think that's OK. Wtf is wrong with yall. I mean seriously. I swear to God I'm fixing to get my money or my stuff from you if I gotta go up in the store and tell everyone how I have proof yall have stolen from me twice now and want to act like a lying b!tch about it when I beyond have proof. Yall are so fn sorry it's unreal. You shouldn't even be a business if your going to do people like you have done me. And after reading reviews I'm not the only one you have taken from. That's is so sorry. Your such a big business and you have to seriously steal from people. Wow I'm done even ever wearing your stuff bc why would I advertise a pos like that. I'm not. And yall forever lost me as a customer you ignorant mfkr. I literally just spent a few thousand in 2 weeks time. How stupid can you be for real. Obviously the most ignorant people I've ever dealt with in my life. My 7 year old daughter has more sense than your customer support . Their nothing bit lying, uneducated, a$$holes that get paid for doing absolutely nothing but make people's life miserable bc their fn idiots that can't handle the situation . God fn help me I'm so sick of dealing with nike and them fn me over it's unreal. I never thought a big business like that would be such a pos. Yall aren't a business your a I'll promise to send you something I'm not sending after I take your money kind of place. They don't give a f^ck about their customers. They carr about taking your money and taking more and more of your money and not sending you the new item you paid for. Ridiculous really. Petty little mfkrs need to either give me my money or the item I bought real simple. It's been 6 days since the shipping label was created. You ever going to hand it to the fn carrier. Nope you will lie and say you delivered it or some stupid lie you will come up with like you have before then not refund my money. Do you not understand I'll sue you to get my money back. And I've got Pictures of all the bs you claimed was new you sent me. Should be an absolute embarrassment to you but you don't seem to carr. You just tell me oh it won't happen again. Sorry not again. Won't happen again. Ahh not again. Won't happen again. I'm so sick of hearing that lie it's unreal . It's worse and worse every time now never getting better only worse and worse and worse. Never again I'll find somewhere else. F nike seriously how you done me when I've done nothing but a loyal customer to you that actually spends quite a bit. There's so many pictures it won't let me upload them. It might be bc I'm on a cell phone and can't drag them on there like it says.”
“I finally won a drawing on the SNKRS app and they send you a big email congratulating you saying “GOT EM!” Just for them to delay my shipment twice and after receiving a 3rd shipment date they have the nerve to cancel my order 10pm the night before shipping. I call customer service once again waste countless time just to find out they sold my order to obviously a much more important customer. Such a let down they tied my money up for weeks for nothing. As a father of 3 with countless Nike apparel and shoes this draws the line in my house. They won’t receive a single penny from anyone in my house ever again.”
“Very sorry to say that I have purchase Nike slippers from scratchers store at vr mall Mohali ,but as the Nike has great name and good quality but these slippers of Nike got shrinks from size 9 to size 6,I don’t know how it happened.it is very shame full ,I will neither buy Nike products nor will suggest anyone in future”
“I am incredibly frustrated with my recent experience ordering from Nike. My order was supposed to arrive in one to three days, but it’s now overdue, and I’m still waiting. I’ve reached out to both Nike’s customer service and their delivery provider multiple times, only to be bounced back and forth with no real answers or help.
Nike’s customer service has been little help—they keep telling me to check with the delivery company, but when I contact them, I’m met with vague, inconsistent information and no clear update on when my package will actually arrive. It feels like neither Nike nor the delivery company is taking any responsibility, and the lack of communication has been exhausting.
For a brand as big as Nike, this is extremely disappointing. I expected better service, especially given the high standards they promote. I’m seriously considering canceling my order because I can’t rely on either the delivery company or Nike’s support. This has been an incredibly frustrating experience, and I won’t be ordering from them again if this is the level of service they provide.”
“I bought the burgundy hoodie from Nike app store and it left my shirt ruin I can't even wear the shirt gt purple fuzz all over destroyed my shirt brought the matching pants and it have stains on them”
“I really had bad experience online and in stores (orchard rd nike store). I was asking why online is cheaper than in store, the sales girl answered back " if online is cheaper then i should buy from online. " When i asked if i can speak to the store manager or incharge, he said no in charge on store manager is around. The culture is bad which explains staffs notorious behaviour. Maybe should stop buying their shoes, apparel and whatever.”
“I recently placed an order that was initially accepted but then I was informed that it couldn’t be fulfilled. If you were unable to fulfill the order, I’m unsure why it was accepted in the first place. This experience has left me disappointed, as customers place orders in good faith and trust that they will be honored.
Could you please provide clarification on how this process works? I believe it’s important for customers to have a reliable experience.”
“My daughter was excited to receive her customized Nike Sabrina 2 shoes for this school year's volleyball and basketball seasons. Considering how much we paid for these shoes, we expected high-quality craftsmanship and durability. However, my experience has been anything but satisfactory. After just two weeks of wearing these shoes for volleyball practices and matches, the paint on the shoe is already starting to peel in multiple places.
This is extremely disappointing, as I expected better longevity from a brand like Nike. The peeling paint gives the shoes a cheap and worn-out appearance. My daughter has had shoes that held up better for 2 years. The materials don't appear to be holding up well under normal wear, which is very disappointing.
I would not recommend these customized Nike Sabrina 2 shoes if you're looking for something that can withstand regular use. The quality of these customized shoes just doesn't live up to the brand's reputation.”
“Hello,
I have placed an order for a shoe in June 2024 and Nike has cancelled the order due to some address mismatch without checking with me. I am following up on the refund from June through chat box and emails. This is the G10172354632. I am surprised to see the irresponsible atttitude fron Nike team that they are not even bothered to give me an update on the refund. I don't even know if I will get the money back. I will never buy anything from Nike again! My brother asked me to order this for his son as he was finding it difficult to order online due to some technical issues. My brother passed away immediately after I placed the order and I am sad that I could not fulfill his wish. Such a bad experience from Nike!!”
“Annoying Noise with Every Step - Avoid This AIR ZOOM TR 1!
Rating: 0/10
This product is incredibly frustrating. Every step you take produces an annoying sound, like cardboard being folded repeatedly. It’s not just an occasional issue; it happens with every single step. I can’t recommend this product at all due to the constant, irritating noise it makes. Save yourself the headache and avoid it.
I tried using it in the mall. The sound was still there, and it felt like there was a constant clicking sensation inside because the material kept folding and unfolding. It’s incredibly annoying.”
“Nike.com support is shocking, I had a pair of air max 90 6 months old and one shoe the material when discolored, logged a ticket with nike.com on the 1st of July, showed them pictures and they agreed to refund them, I returned the faulty runners to Nike and have had 0 contact from Nike since then l, every piece of information I have from this point is me chasing them, they said the got my runners on the 5th and issue a refund on the 8th, I got no refund, I asked and they said wait 9 working days, I did and still nothing, reached out again and they said check with my card provider, called them and they said they wouldn't block a payment and that Nike have made no attempt to refund me, reach back to Nike and they said to call them, called them and they said they would escalate to the finance team expect a call in 3 days, call them again in 4 days and they said we have escalate it and there nothing else they can do, I ask to be transferred to the finance team and they would't do that, ask to speak to a manager and was told they would call me back in 24 hours and heard nothing l, called again and told the same again, I then when in store today and they pretty much told me nothing that can do to call nike.com again, I'm 3 weeks waiting on the finance team to call me back and 2 and half weeks waiting on a manager to call me, have not got one call or email, you support is shocking, and your a pack of theifs”
“Purchased a Nike shirt while on vacation. The shirt had a logo on front which was a ironed on logo, when shirt was wash a few times the logo started peeling off.
Called Nike and went thru three different departments and would not do a thing about it. Nike quality and customer service has gone down the drain.
Be careful what you buy.”
“I ordered a bc pair of shoes that were almost $100 for my daughter and while at work received notification of them being delivered. I had my kids check only to find nothing. I called customer service in which I was told to wait till the following day because she’s seen things get marked before customers received their item. Well that wasn’t the case for me and the driver never left a picture like they’re supposed to. Long story short because this happened before in 2023 they said they can’t do anything about. So, Nike just pretty much stole my money as far as I’m concerned.”
“I ordered a pair of running shoe on NIKE.com $66.00 ++ entitled free delivery or free pick up at UPS----FRAUD UPS STORE The UPS Store
601 Van Ness Ave e · (415) 775-6644. RUDE PERSON HARASSED ME PAY $10.00 OR RETURN THE SHOES 4 TIMES I SAID FREE PICK UP --I PAID $10.00 GOT THE PACKAGE CALLED NIKE CUSTOMER SERVICE RAN ME AROUND ON HOLD 30 MIN SAID SEND RECEIPT I DID WAITED 10 DAYS FINALLY NIKE SAID , NO GET YOUR $10.00 BACK FROMUPS --CALLED UPS HQ WAS TOLD NIKE EMPLOYEE PUT WRON CODESO YOU WERE CHARGED --I EMAILE AGAIN NIKE ASSIST--EXCUTIVE OFFICE USELESS NO RESPOND SOI LOST $10.00 WASTED OVER 5 HOURS CALLED MANY TIME NO HELP---FALSE ADVERTISMENT NOT FREE PICK UP---”
“I wish could give Nike.com ZERO STARS!!! I ordered a pair of shoes over a week ago. UPS said they were out for deliver and they never delivered them. Now the status says “on the way”. I called UPS they said the shoes are missing and to talk to Nike. I called them 3 times! Call kept getting dropped and/or fake elevated. I have 2 case numbers that nobody can link to my order!!! I wanted to get the shoes for back to school for my kid and they told me I had to pay for them again plus $30 to expedite the shipping! Then I asked for the refund and was told it will take 10-12 business day! That’s after school starts! And no, I can’t pick up the shoes in a store because nobody has them and the nearest store is almost an hour away! STAY AWAY! Terrible! ordering and telephonic system!”
