Yesterday, I was at the Nike store in Johnson Creek, WI.
At the checkout ~ I was told THAT if I sign-up I'll get a 15% discount that's good for 24 hours.
So, I said we had signed up a few months back and NO ONE TOLD US ABOUT THIS DISCOUNT BACK THEN; In that case, I should get the 15% DISCOUNT NOW as it WAS A MISTAKE DONE BY ONE OF YOUR OWN ~ SIMPLE !!!!!!
He called the LEAD/MANAGER Mr. Leonard Brox. I explained to him that I should get the 15% off as I WASN'T TOLD BACK THEN THAT I could get a 15% off when I had signed up a few months back.
He asked for my email THAT I HAD REGISTERED WITH (so I gave it to him), he ππ saw that I hadn't got that discount. I kept requesting him to apply that discount now - but, it was of no avail.
Instead, I was asked to signup with a different email, if I wanted the 15% discount. Finally, I did manage to get the discount (after creating a brand new account with a different email). AND I AM THINKING OF ALL THE TIME WASTED and AFTER MAKING MY LIFE MISERABLE AND LEAVING A FOUL TASTE IN MY MOUTH - How did it help Nikeββ
Now
~I have marked ALL EMAILS COMING from extension Nike.Com asβJUNK β‘That affects Nikes.com's rating; it essentially takes emails from NIKE to anyone in the world to their junk folder (talk to your IT person and they'll explain).
~~I am writing this NEGATIVE review to show NIKE is harassing its customers.
~~~NIKE's policies & procedures are useless or their PROCEDURES ARE NOT customer-friendly. Here's why???? If I can easily get the discount of 15% by registering with another email THEN why not just apply the discount anyways with the previous email????
~~~~Lead/managers have an attitude (I think the former is the problem).
Mind you ~ The manager logged into Nike's system to check with my previously register email whether I had got the 15% discount or not; he SAW that I HAD NOT got the discount.
Instead of all this Hoopla he created ~ he could have just applied the 15% discount with a code, I think it is important to keep a present customer happy than to spend π²π²π²π²π²π²π²π² on advertising etc. to increase footfall into your stores. Just remember Tesla doesn't advertise but sells easily (talk to any tesla owner and he has a positive story/experience to tell).
Just to put it in perspective, I am wasting/taking the time to write this review - ONLY because of 2 reasons.
Firstly because I was for 4 years the PROFIT CENTER HEAD of a Supply Chain doing over USπ²2 Billion a year (I know what I am talking about), I had created/changed the Standard Operating Procedure SOP that's being used even today & Secondly I like Nike products and a company is only as good as its image in the minds of customers. Addidas and Nike are almost similar products if People keep getting this kind of treatment. They WILL πSTOPπ BUYING NIKE PRODUCTS.
This message is NOT to get a boot to the managers at this store or any other store, but to improve the policy and give the manager the power to keep the customers happy.
Quite frankly ~ Nike should create a positive experience/story for the customer
I SHOULD NOT HAVE TO WASTE EVEN A SINGLE SECOND AT THE STORE TO GET THAT DISCOUNT. Remember, I still got the discount.
I rest my case π
@iGrowCash
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