This company which is located in Oregon just 20 minutes from downtown Portland has repeatedly discriminated against its employees and customers. They falsely advertise free shipping to members yet, free is not free. They do not provide members with the opportunity to provide delivery instructions and then hire all kinds of 3rd party carries that they clearly do not manage appropriately! I have spent more than two weeks and 25 hours tracking, calling, texting, emailing, sitting on hold, and more looking for a pair of running shoes ordered. I even made it a point to be home to capture my order which was to arrived two weeks ago on Friday. Instead of Friday, the tracking showed a day earlier. I shifted my plans to accommodate the change. I was home when UPS called from the building call box. The third ring I made it to the phone and nothing. I immediately contacted Nike. For the past two weeks I have been told so many things, none of which have been true. I have spoken to no less that 10 people each who have promised me a call back from the elite team. I got one call and the person failed to leave their extension or last name so I could do nothing to connect with them as directed in their voicemail??? I have also called the UPS store they arbitrarily decided to drop my shoes. No one answers the phone and the voicemail is full. I want my money back and the shoes as my time matters.