I live in Canada and purchased a $200 digital gift card from Nike.com where I make all of my online purchases. I did not realize at the time of purchase that the transaction was processed in US dollars. It was a gift for someone’s birthday and they have not been able to use it because we have since found out it is not an accepted form of payment for online purchases here in Canada and is not accepted in any Canadian stores. I did not know this information at the time of purchase or I would have saved myself a lot of stress and disappointment. The Nike Canada agents I spoke with did not know this information either. Multiple times they sent me a list of stores where it should be accepted, only to change their statement later (after I called every store on the list and all stores confirmed the gift card was not recognized in their system). After numerous phone calls, emails and being passed around from Nike Canada to Nike USA, then Nike Corporate in an exhausting process to try to resolve the issue over a period of 3 months, I am extremely disappointed in Nike as a company for their lack of willingness to do the right thing. After multiple “escalations” and requests to Nike USA from myself, Nike Canada and Nike Corporate, they are still not willing to credit or refund the purchase in any way. We do not travel to the USA and even if we did, the closest Nike store is a 6 hour drive. Nike says they care about the customer, but their actions do not align with their company statement. I was told by in-store Nike representatives that this has been an ongoing issue with Nike. This same gift card issue has happened to many Canadians and Nike has not been willing to resolve the issue. All Nike stores in Canada are third party owned and do not accept Nike gift cards purchased online. How confusing and frustrating for customers who started out happy to make a Nike purchase and proud to wear the brand. This experience has completely changed my view of the brand as a whole. Hopefully this will help others avoid the same awful experience.