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Irini
Foot Locker and Nike worst experience ever. Long story short my daughter bought Nike TN's on sale. After 3 months of wearing the soles were so worn down they looked like they were owned for years. Contacted Nike who had Foot Locker contact me(which took long till Matthew from there contacted me) he told us we could exchange for other color or shoe etc. We went to Foot locker only to have to deal with an annoying manager (Julianne) who tries to give me explainations as to why they are wore out and that she should not be wearing them everyday. Seriously?! Also to get a different color same shoe we had to pay the difference. I forgot to mention my daughter in 20 and not an athlete just wears them to walk. So Julianne would not accept the email and tells me to come back another day so she could get in touch with Matthew. It takes me 1/2 hr by car and 1hr by bus I was not leaving without a shoe. So after 3 hrs of wasting my time she finally get in touch with Matthew who now tells me because they do not have the same color she needs to pay the difference to get a different color. Well that is not what the email said. Did get our money back but had been hassled few weeks before that from again Julianne who back then refused us an exchange or a refund. Also my son bought TN'S full price which also fell apart. Those also were returned. So Nike and Foot Locker are absolutely horrible in customer service and quality of workmanship. What do I get in return for the stress and my wasted time? Nothing. Stay away from Foot Locker especially in Cairns Central Australia.
5 years ago
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