I took my car in for servicing and to address an issue with the car alarm. The servicing was done swiftly, but resolving the problem with the car alarm took the team four days. I dropped off my car on a Thursday and was asked to leave it for an additional day with the assurance that it would be fixed by Friday. After receiving no feedback or updates, I had to reach out myself, only to be informed that the issue had not been identified yet and that I needed to keep the car there. When I visited the center, a mechanic suggested bringing the car back on Monday for further inspection and resolution. Upon returning on Monday, I didn't receive any updates until I called myself and was told that they were still investigating. As the center was about to close at 4:37 pm, I inquired again and was informed that they required an extra day with the car. This left me stranded without a means of transportation back home after work. Subsequently, I took a day off on Tuesday and arrived at the center around 9:30 am, only to find my car parked with no progress being made. It was only after my arrival that the car was moved to the repair area. By 2 pm, the customer service team mentioned that they needed to order a new car alarm set as the wiring was fine, indicating that the issue likely lay with the alarm set itself. Upon questioning the cost, I was informed that they needed to confirm with TCAT whether the module and alarm button could be purchased separately or if they had to be bought together. Despite their lack of updates, I took the initiative to contact TCAT in Segambut and discovered that the components must be bought as a set. After relaying this information to the customer service representative, I urged them to place the order promptly so that I could prepare the necessary funds. They advised me to take the car home without charging me, promising to provide pricing details the following day. As two weeks passed without any updates, I messaged the representative on Wednesday, 15/1/2025, inquiring about the price. Despite assurances of a noon update, several days have now passed without any communication. It is frustrating that such a simple task of checking the price and informing me promptly has not been fulfilled. I am currently driving my car without an alarm system, relying solely on manual locking. If any issues arise with my car at the Nissan Service Center in Butterworth, they must be held accountable.