Nissan Reviews

Name: Nissan
Rating: 1.61

1.6 Rating 119 Reviews

15 %

of reviewers recommend Nissan

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1.6

Based on 119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Phone:

01923 899334

Email:

gb@nissan-services.eu

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've never had such an atrocious customer service situation than I have had while dealing with Nissan Canada and their associated dealership, Macdonald nissan. As many are now well aware, Nissan have a very serious issue involving their CVT transmissions resulting in complete failure. Which leads us to where we are today, a mother with two children and a vehicle with under a hundred thousand kilometers that is essentially now a yard ornament. This issue is so prevalent that Nissan USA have extended their warranties to the area of 130000 kilometers. Mine has 99000. I contacted Nissan Canada to try and rectify the situation which lead to a rigorous run around involving multiple tow truck fees, a diagnostic fee, multiple false promises and a brand new crack in my windshield, thanks Macdonald Nissan. To my surprise Nissan Canada doubled back on their word and decided to not follow through with an extended warranty and left me in the dark with my car sitting for weeks at Macdonald Nissan. If you take anything from this, let it be the lesson that Nissan itself is to be avoided at all costs. Their poor quality parts, their uneducated dealerships, and their complete lack of communication are not worth the headache. They will take your money and leave you with a worthless pile of scrap metal. Tl;DR: Nissan are crooks that sell faulty, unreliable vehicles from the factory then lie to you about helping. STAY AWAY!”

Helpful Report

Posted 3 weeks ago

“Nissan never again!!! My Juke broke after 3.5 years with cca 55 000 km on the clock. Nissan say engine broke, l need a new one. My waranty is not valid eventhough l did 3 car checks with certified repair shop, but l did not do my first check within first 12 months of owning the car. And the new engine is 20 000 Euros, the car 3.5 years ago was 23 000 Euros. So future Nissan buyers good luck!!!!”

Helpful Report

Posted 1 month ago

“Sophie and Martin at Nissan Bristol St motors Derby went above and beyond to sort my key fob out. Nothing too much Trouble birds them both”

Helpful Report

Posted 2 months ago

“I took my car in for servicing and to address an issue with the car alarm. The servicing was done swiftly, but resolving the problem with the car alarm took the team four days. I dropped off my car on a Thursday and was asked to leave it for an additional day with the assurance that it would be fixed by Friday. After receiving no feedback or updates, I had to reach out myself, only to be informed that the issue had not been identified yet and that I needed to keep the car there. When I visited the center, a mechanic suggested bringing the car back on Monday for further inspection and resolution. Upon returning on Monday, I didn't receive any updates until I called myself and was told that they were still investigating. As the center was about to close at 4:37 pm, I inquired again and was informed that they required an extra day with the car. This left me stranded without a means of transportation back home after work. Subsequently, I took a day off on Tuesday and arrived at the center around 9:30 am, only to find my car parked with no progress being made. It was only after my arrival that the car was moved to the repair area. By 2 pm, the customer service team mentioned that they needed to order a new car alarm set as the wiring was fine, indicating that the issue likely lay with the alarm set itself. Upon questioning the cost, I was informed that they needed to confirm with TCAT whether the module and alarm button could be purchased separately or if they had to be bought together. Despite their lack of updates, I took the initiative to contact TCAT in Segambut and discovered that the components must be bought as a set. After relaying this information to the customer service representative, I urged them to place the order promptly so that I could prepare the necessary funds. They advised me to take the car home without charging me, promising to provide pricing details the following day. As two weeks passed without any updates, I messaged the representative on Wednesday, 15/1/2025, inquiring about the price. Despite assurances of a noon update, several days have now passed without any communication. It is frustrating that such a simple task of checking the price and informing me promptly has not been fulfilled. I am currently driving my car without an alarm system, relying solely on manual locking. If any issues arise with my car at the Nissan Service Center in Butterworth, they must be held accountable.”

Helpful Report

Posted 3 months ago

“Unprofessional,uncaring,liars,no courtesy, customer service is the worst I have ever experienced for a multi million pound company,communication is non existent,no one knows how to deal with a complaint,can't find resolutions to issues,break the terms of their contract,awful company.Do not buy a Nissan, especially off a Nissan dealership.Choose a different car where customer service and respect are a given.Nussan,you are a huge disappointment.”

Helpful Report

Posted 3 months ago

“Bad experiences with two car brands within the same corporation. Negative experiences with both Nissan and Infiniti vehicles. Practically no support after purchase. Perhaps the competition, like Toyota or Honda, performs better? It makes no sense to buy a car that cannot be repaired in the event of defects. Incompetent service, issues with the availability of spare parts, and the disastrous customer service of "QualityCentre Infiniti," which is literally unable to procure or resolve anything. I have given Infiniti negative reviews in many places, but the company either doesn’t care or doesn’t even have the staff to address customer complaints.”

Helpful Report

Posted 4 months ago

“Nissan only got 1 star because it's not possible to give them zero stars. I've never experienced incompetence like this. My Nissan Leaf has been waiting on a part for over 3 months now, and even now, no delivery date or information about the delay whatsoever has been provided. I have raised a complaint with their contact team who seem completely incapable of assisting in the slightest. Based on this i would never, ever buy a Nissan again. Its a shame as the Leaf is actually a great car to drive. God help you if you need a part though”

Helpful Report

Posted 5 months ago

“Since I buy the car new the contract the staff not being polite car is faulthy Car mats staff and baterry main cable not giving electricity to charge batery now car breakdown again and they not giving the courtesy car cause they dont have and only if they have it. Customer service is so poor service the complain team not help too. The car that is no electricity at all is dead and terminate the contract. Very Sad Nissan not good anymore.”

Helpful Report

Posted 5 months ago

“l purchased from Nissan Holdcroft- Stoke on Trent collected on 26/10/2023 The passenger's left side door of the car, a Nissan juke, is a different color to the rest of the car. I noticed it upon further inspection. I raised it with the dealership and Nissan UK, who have all come back to me saying nothing can be done. This paint defect was not disclosed to me at the time of the purchase, therefore according to consumer legal rights, this is (i) known as not of satisfactory quality (ii) not what was advertised/doesn't match the seller's description and (iii) and goes against their obligation to be open and transparent. I have been a loyal customer for more than 6 years, I am appalled by the way they have treated me. I am a single mother, every pound matters, especially in this economy and I literally am being ripped off by paying for a car that looks like a patchwork blanket. I honestly didn’t expect this from them. Please don’t get your cars from Nissan, they don’t care about you as the consumer.”

Helpful Report

Posted 6 months ago

“This is the email I sent to Nissan corporate. To whom it may concern, I don't know if I'm at the right place contacting the right person it was recommended that I contact Nissan corporate about my situation earlier this year in January I had my car towed to action Nissan in Nashville for a recall service none of the recall service was performed and my vehicle sat on the lot for a month I was contacted by the dealership who informed me they had lost my key and they couldn't perform the recalls without doing thousands of dollars of work in unrelated repairs on my 2015 Nissan Pathfinder since I only wanted the recalls done they wouldn't perform the work and they said I would had to have it towed back to my home at my own expense because whatever they had done to it it would not turn on or drive anymore we talked to a salesperson in the dealership trying to purchase a new Nissan and couldn't come to an agreement that salesperson subsequently left and went to Beaman Toyota because of all of the problems and bad service at Action Nissan. We got our vehicle back it no longer starts or runs we have no clue what's wrong with it or even if the new key they made for us even works. Action Nissan of Nashville has since gone out of business or have just restructured from all their bad business practices we loved our Pathfinder but have been unable to drive it because of the dealership screwing it up. Even though we are still financially responsible for it. We were unable to get anyone to help us with this problem please do what you can or forward this email to the appropriate department thanks in advance for all your assistance. They said sorry for the inconvenience but they didn't have the resources to help me with my problem and that they would not be helping me any further.”

Helpful Report

Posted 7 months ago

“The service was all good the salesman helped me all the way through procedure of choosing and buying the car kept me informed while l was waiting for it come and the staff were always in touch about any queries l had”

Helpful Report

Posted 7 months ago

“JUST DONT BUY A JUKE AS IT WILL BE RIDDLED IN PROBLEMS LIKE MINE GLAD I NEVER BUY CAR BRAND NEW AS I WOULD WONT A REFUND AND NISSAN SHOULD RENAME AS BREAKDOWN JUKE OR RENAULT JUKE AS MINE BEEN IN GARAGE 4 TIMES TILL NISSAN PARIS NISSAN JUKE AKA NISSAN PARIS ARE A JOKE”

Helpful Report

Posted 8 months ago

“The quality of Nissan vehicles seems to be deteriorating. I own a 2017 Nissan Pathfinder, which I purchased in 2017. My vehicle, with approximately 72,000 miles, was recently diagnosed with a serious engine problem by the service department at Gurley Leep Nissan. We ended up paying around $16,000 to replace the engine. While I understand that the warranty has expired, a critical failure on a vehicle that is only 7 years old with relatively low mileage is both unexpected and unacceptable. I bought the Nissan Pathfinder based on its reputation for quality and reliability, and it is deeply disappointing to face such a significant issue at this stage.”

Helpful Report

Posted 8 months ago

“Brought a nissan juke from canterbury showroom,kent, I have been a nissan driver for over 20 years never again,the juke is the the worst car I have had Owned it for just over 2months,automatic,every time you go into reverse it makes a creaking noise,I Was told to turn the radio sound up,the plastic trim fell away from passenger seat,get intouch with customer service it took 10 days for a reply then am told it will take 8weeks to repair the seat,had car for just over 2 monrhs had to sell analogs of over £3000,as I felt unsafe driving the car. Never again,and never no help Avoid this showroom and shop for a better car andservice”

Helpful Report

Posted 10 months ago

“The Nissan Ariya doesn’t do what Nissan tell you it will when they are selling it to you and when you explain this to them they don’t care. Will never buy another Nissan”

Helpful Report

Posted 10 months ago

“AVOID - Nissan Exeter tried to upsell unnecessary repairs through scaring customers using a 'free health check' to claim the car needed £1200 worth of unnecessary work which was proved not to be the case by 2 independent MOT tests. I took my recently purchased (second hand) Qashqai into Exeter Nissan for a diagnostic test as there was a judder in the gearbox. Having previously checked with the service desk they assured me that their very expensive £156 diagnostic test (3 x more expensive than other local garages) would be able to tell me what was going on with the gearbox. Rather than help me with the gearbox diagnosis instead their 'free health check' came back with £1200 worth of issues they had identified as Red - ie this being a warning for essential work using a green/amber/red system. They then told me they could only actually confirm the gearbox issue once they had eliminated the £1200 worth of supposed suspension work they said I needed As a woman who does not know much about cars I trusted Nissan Exeter to give me fair and professional advice so I was completely freaked out and confused that they were saying my car had serious suspension issues when I had just bought it with a completely clean MOT 2 weeks earlier. I then went to have a further independent MOT to give myself reassurance and once again the MOT was totally clean and could not validate Exeter Nissan's claim about my suspension being a serious issue. Therefore 2 x independent government regulated MOT station tests did not identify these issues (even as advisories) but instead confirmed my car was perfectly safe and roadworthy After the free health check report was issues I had a long conversation with multiple people to at Exeter Nissan trying to understand how they identified multiple suspension issues as RED despite the fact that my car passed its MOT recently with no advisories. None of them in any way tried to explain that the issues identified as red in the free health check were not actually MOT fails - meaning that even if the car is not perfect (as of course a 10 year old car will never) be that they are certainly not a safety issue - otherwise they would be picked up by an MOT tester. I made a formal complaint to Exeter Nissan and received a reply brushing off my concerns and stating that "The MOT test’s completed on the vehicle are a very basic standard for the vehicle to be legal on the road. “ In this case they seem to be trying to infer that a car with a clean MOT - a government regulated and standardised nationwide test specifically designed to ensure cars are roadworthy and do not pose a safety hazard to drivers, passengers, other vehicles and pedestrians - does not adequately represent a car being deemed to be in a good roadworthy condition? It is a criminal offence for MOT stations to pass cars that are not safe so how can I have two separate MOTs saying the car is absolutely fine (not even advisories) yet Nissan's ‘free health check’ says I need £1200 (including over £800 of ‘urgent’) work on my suspension and steering. I cannot see how this can be justified and frankly comes across as dishonest upselling and attempting to scare unsuspecting customers into unnecessary work believing they can trust a Nissan main dealership. Exeter Nissan did not address the very issue I booked in and paid for, said I needed £1200 of unnecessary (from a MOT safety perspective) of work before it could be adequately diagnosed, did not explain that the proposed work was not actually an MOT fair or advisory. This situation is both highly unprofessional and unethical. Exeter Nissan are frightening unsuspecting customers such as myself who have gone to a main Nissan dealership, believing that they are in the hands of the best experts.”

Helpful Report

Posted 11 months ago

“Eddie Colville best salesman, buy all cars thru Eddie. Easy sale given fair price.”

Helpful Report

Posted 1 year ago

“DO NOT BUY WITH NISSAN! One star is far too forgiving. The most useless company with zero ****’s given once you’re a customer. Bought a brand new car that showed a major fault almost instantly after driving off the forecourt. Since then has been “fixed” twice and is currently sat in one of their garages waiting on a part that doesn’t seem to be coming. Been paying for a car I don’t have and despite numerous complaints - no one will help me. If you want to live in stress, worry and pay for nothing - Nissan is the answer. Otherwise I suggest you do yourself a favour and look ANYWHERE else”

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Posted 1 year ago

“I purchased a Nissan Qashai 1.3T Xtronic with 1000km on the clock. After a month of driving the car at 3000km on the clock the V belt snapped. Nissan took 2 weeks to get the part with no courtesy car given. The brakes squeak very loudly and they are unable to fix this problem and say it’s a manufacturing problem. I would not suggest purchasing a Nissan my experience has been very negative.”

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Posted 1 year ago

“I got a car 10 months ago was great at first then after 3 months my drivers chair was ripping so I contacted Nissan and they say wear and tear after 3 months of getting a new car so they don’t help me. Then 7 months later I break down and the alternator went. They couldn’t give me a courtesy car so I lost money out of work when I get my car back a week later the under tray is falling off. I phone them up and they say maybe I was driving too fast over a speed hump. I don’t think so. I don’t trust them so I went somewhere else to get it done. My car is under warranty so why should I have to pay to get that done. I had trouble with my other car when I got one there before.”

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Posted 1 year ago

Nissan is rated 1.6 based on 119 reviews