If i could give zero i would. Contacted Nissan uk about my 2009 Qashqai. Wited nearly 2 weeks for a reply and was passed onto Nissan in Paris to a guy called Steve. He seemed very helpful and said he would try to sort the problem and promised to get back to me within 24hrs. 48hrs later i got an email from Nissan UK telling me to virtually go to a dealer and sort it out yourself. As i live in Spain and dealers are sparce and my Spanish is not good especially technical language i thought this was passing the buck to someone else to deal with it. If i was told they had contacted a dealer close and spoke about the problem and at least gave me an answer they could fix it or not it would not have been so bad. As usual i,m too far away and out of sight out of mind. Pathetic.