Ought ‘68’ plate nisha Qashqai from dealership with service plan as the RAC cover was included as added benefit. Needed them firstly when alarm went off 4 times in less than 24 hours. So, called them to get it checked but after waiting for almost 3 hours, got a call from unknown no mentioning that due to shortage of on road crews, unable to attend me and offered me next days appointment. Came down next day and connected his computer and said it was all ok. Fine... happy days...!!! Few days back had amber warning light on dashboard so called them again. The person politely took all the information and informed that someone will be with you in 2-3 hours. Within 5 minutes, got call from ‘Walsall’ area, me ruining same reason as earlier and offered next day appointment which did not accepted as had to leave for meeting early morning. The guy kept asking same question: do you want me to cancel this one as no one can attend you now and can see you in morning? Upon my answer: no I do t want to cancel it, it’s up to you if you want to cancel it, you can. Put the phone down and asked my local garage mechanic who came down and diagnosed the fault. As my car was in warranty, he left it as it is for Nissan to deal with and the issue was not serious. The dealership offered me appointment for 3 days later which was fine and when I asked them to raise this complaint, they asked me to contact Nissan directly. Spent good time with them on phone and managed to get reference for complaint. Today got call from Nissan who me ruined that I need to raise this with RAC as they have outsourced this to them and it’s an added benefit of having service plan. So just getting pass from pillar to post but not getting anywhere as everyone is trying to pass this to someone else. PLEASE DO NOT GET CAUGHT AND AVOID THIS SERVICE IF TOU ARE THINKING SAME WAY AS ME. It might be ok if you are just looking for service from company without any other associated benefit. Many thanks