Noel Leeming - Pukekohe On 28/07/2021 we went to purchase a fridge. We were helped by a salesman named Hardip K. Hardip told us at time of purchase that we could Expect a call regarding delivery in the next few days, with delivery being made within 5-7 days from date of purchase. We have not heard back from anyone regarding the delivery of our fridge. We reached out to customer service two weeks after purchase and spoke to a lady named Grace who told us there was no stock of the fridge and that Hardip should have called us to inform us. We told her that no one had been in touch and Grace informed us that she had contacted Hardip and told him to contact us. This did not happen. Grace also informed us that we would have to wait till at least 16/08/2021 as there was no stock. Which was not once mentioned at time of purchase and there was no sticker indicating any stock shortage. Hardip did not contact us. We went to the Noel Leeming store on Monday 16 August, we made the purchase with, and spoke to Jason, who told us Hardip was not in the store that day and that he would get Hardip to contact urgently given how upset we have been with the lack of contact and shocking customer Service. Hardip did not contact us. Today is 17 August, we went into the store to speak to Hardip. Hardip spoke to us, and after we asked if he had received our message, he said he had received the message, yet even though he had been told to contact us urgently, he made no effort to. Instead he said he had tried to get in touch with Samsung. He seemed utterly disinterested in the fact that he had not come back to us at all regarding our order. In fact, he seemed totally disinterested in the fact that we hadn’t received the fridge at all. When we asked why no one had been in touch with us, he ignored that question entirely. We have told Hardip that if we do not get our fridge tomorrow we will be canceling the purchase and demanding a full refund. To say we are shocked with this disgusting service, it an understatement. Not only have we been without a fridge for nearly a month now, we have been landed with a salesman who dropped us as soon as he had made a sale.