Noel Leeming Reviews

Name: Noel Leeming
Rating: 1.72

1.7 Rating 174 Reviews

17 %

of reviewers recommend Noel Leeming

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1.7

Based on 174 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Noel Leeming 1 star review on 22nd April 2023

Anonymous

Noel Leeming 5 star review on 16th November 2022

Pottz

Anonymous

Anonymous // 01/01/2019

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“Went to Riccarton Noel Leeming to get my phone repaired because I had product warranty. When I bought the phone they told me that the excess fee was $100 then when I go there they are telling me the excess fee is $200. Anyways gave them my phone on Thursday then they told me the fastest I would get it by would back was the next day and the latest would be Monday. It's currently been a week still no phone.”

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Posted 7 hours ago

“A shout out to Hastings Noel Leeming. Jacky and David wonderful service. Replacement keyboard on my front doorstep 25 hours later. Thankyou.”

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Posted 3 weeks ago

“Eufycam 2C Pro We got this security system but received a faulty unit as it kept disconnecting all the time. So we paid the tech guy to come and re install it in case we were doing something wrong. The homebase still was disconnecting so got in touch with noel leeming again. So they sent the tech guy out again to install new a whole new kit. New one hasn't disconnected yet and it responds very differently to the first one. So only a couple of hours in and I'm feeling very good about the operation of this second unit. Thanks Noel Leeming Rangiora”

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Posted 4 weeks ago

“Subject: Poor Customer Service and Misleading Sales Information Dear Noel Leeming Customer Service Team, I am writing to express my disappointment and frustration with the customer service I received from your team. On [22/02/2025], I purchased a phone from your store, primarily due to the $300 cashback offer on my Gem Visa card account. However, the sales representative failed to explain the terms and conditions of the offer clearly. When I contacted your customer service team to inquire about the cashback, I was met with an unhelpful and impolite response from a representative with an Indian accent.Also it was a lady( did not said the name correctly )date of call 24/02/2025 @ call time 1618 hrs The representative claimed that the information was available on the website, implying that I was responsible for not reading the fine print. I feel misled and deceived by the sales representative's initial statement. I request that you investigate this matter and take necessary steps to ensure that your sales lady provides accurate and transparent information to customers. I also expect a more satisfactory response from your customer service team. Order details: - Date of purchase: 22/02/2025 - Product: I phone 16 pro max - Store location: Northlink papanui”

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Posted 1 month ago

“Zac and Edward from delivery team did an awesome job . My fridge was too big to go through the door . These guys got it through from the balcony. Very smart and efficient. Thank you so much . Shivi”

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Posted 1 month ago

“Have spent whole week trying to speak to a person. Automated phone responses are a waste of time. Emails not answered either, except by the equivalent to an automated phone response. Have enjoyed great service over the years not so now. They take your money then don't want to know you. No more will I shop there after I get this current product which is under warranty sorted. No wonder stores are closing or not doimuch trade. Deliver what you promise and educate your staff. Sort out your communication abilities.”

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Posted 1 month ago

“Bought new first time top load Samsung wash machine from Noel Leeming, September 2024. Had 2 incidents with hairclips getting through to jam water pump. Maintenance/warranty repair guy took 2 weeks to unblock. I have 4 females that use clips, so wondering why there is no filter for foreign matter entering system. Coins also mistakenly left in pockets. Our original side loader had access point to pump for easy maintenance. Bob”

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Posted 1 month ago

“STAY CLEAR... unethical and very bad customer service.”

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Posted 3 months ago

“I would give zero stars if I could. I bought a $3000 laptop even paid extra for a 3yr warranty, which I'm glad I did. Anyway, within a year I had to take it in for repairs, second time of repair, it has been a whole month and still no laptop, can't get refund unless it breaks down a 3rd time which I don't understand. Why is it a person spends thousands of dollars on a product and has warranty, but you cannot not get a refund unless it happens 3 times? Ridiculous! Alot of money spent!!!! We want our laptop fixed or a new one or refund!!!!!!!! Will not shop at Noel leeming again!!! Terrible!!!!”

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Posted 3 months ago

“We went into noel leeming store yesterday to get some information regarding dyson vacum parts. We spoke to NICOLA. Totally amazed at how informative helpful and authentically sincere she was. Gave us her full attention.Albany store is lucky to have a staff member with such great customer service skills.💛”

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Posted 4 months ago

“Bought a coffee machine. Had a problem. Been away 3 times now. It's been 7 weeks and 5 trips into the store. Was damaged twice while being repaired. Manager is rude and has extremely poor customer service. Apparently he's very busy with meetings etc. Don't bother trying to phone. Waste of time. Have shopped at Noel Leeming in Dunedin for years, never again. Strongly advise people to shop elsewhere. If I ever get my machine back it will be the last time I set foot in the store.”

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Posted 5 months ago

“Sam in the Timaru store went out of his way to solve my problems. His practical knowledge proved to be spot on. Excellent”

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Posted 6 months ago

“The two guys that delivered our fridge Zac and edward were extremely helpful and hands on. Great service .”

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Posted 7 months ago

“Best service ever!!! Shout out to Maddox and Lily at the Hastngs branch for their help and patience going above and beyond to help me sort my phone issue. Thank you!”

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Posted 9 months ago

“I am extremely disappointed with Noel Leeming's inflexible policy on gift certificates. Recently, I tried to use a gift certificate that had expired, unbeknown to me. The lack of a date of purchase on the voucher was an oversight on the seller's part - if I had known the purchase date, I would have noted the expiry date and used the card before that date. The gift certificate was for a significant amount, and I was looking forward to using it to buy a heater. Unfortunately, Noel Leeming refused to budge, citing their strict policy on expired gift vouchers, even though the money was already paid to the company and the PIN number had not been exposed. In contrast, Poppy's book shop and Harvey Norman have accepted expired gift certificates from me before because the PIN numbers were undisturbed on their gift cards, demonstrating a more customer-centric approach. I don’t think it is unreasonable to expect retailers to have a more flexible approach to handling gift certificates when the money has already been paid to the company and the PIN numbers are undisturbed as this clearly indicates they haven't been used. Noel Leeming's rigid stance has lost them a customer - I'll be taking my business elsewhere in the future.”

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Posted 9 months ago

“Noel Leeming Timaru last 3 times I've been there no help from staff. This time I had 2 of them looking at me and acknowledged for help but nothing. No longer shopping here even though they are cheaper than Harvey Norman, Harvey's will match there price and with wonderful help too.”

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Posted 9 months ago

“If there was a zero, I'd put that as an option for Noel Leeming Botany customer service. Less than pleasant has been my experience to date. Every time I decide to go click and collect, I'm reminded once again why I don't shop there if possible.”

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Posted 9 months ago

“Awful experience, parts missing so cant use and so far numerous attempts to sort out with Hastings branch have been unsuccessful, the staff promise to resolve then never get back to me, I see a history of bad reviews, will buy somewhere else next time. Disappointing”

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Posted 10 months ago

“This is the second time NL Manukau have offered us Unacceptable Bad Customer Service that was after we had spent over $2,000 on a new iMac Computer. We were referred to NL Manukau for further Technical Support with our new iMac only to be told they couldn't do what we required "transfer data from our old iMac to the new iMac We had this request done & completed by a Private provider" with no problems at all. We went back to where we bought our new iMac from NL Ormiston & requested there after new computer service ... Organized a time & day with NL Manukau tecnician logged into their system the Technician changed the time frame BUT never communicated this to us. Un- fricken-Believablle. Really shld be rated a #1 ...”

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Posted 10 months ago

“Doesnt even deserve 1 star. used my $650 samasung sound bar 4 times and it broke. called up qt store on day 13, sales rep told me to bring it into store. took it in on day 15. told i was out of the 14 day policy. unit sent away for repairs. told it will be 40 working days to have a repaired item back. lost faith in product and retailer. i wont be back and will be telling everyone i know about this experience. i know alot of people. shocking customer service. i dont want a dud back. i want my money back!!!”

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Posted 10 months ago

Noel Leeming is rated 1.7 based on 174 reviews