I purchased a refridgerator on 15/08. I paid a lot for the delivery/installation (plug in the cord only, nothing technical) but delay delay and delay for my refridgerator. I understand we are in lockdown, who does not?? I purchased it bfore lockdown and it is an essential item anyway. 3 weeks for this high essential item to wait is not on. It's a survival item. and I was told "You are not only customer" on the phone. Of course I do know that. I am not asking to deliver a hair dryer or a domestic dishwasher or a domestic coffee machine. I can't believe he said that. Very poor customer service, beyond poor actually. and then customer service online team did not help me too. This person from online team name MC even refused to give her/his name as if s/he knew s/he didn't care and did not want me to find out. During lockdown, I have had no fridge. There is no takeaways open. I am trying my best not to go public and stay home as if I have had Covid but no choice, I go to shop queuing up every second day for the fresh food. No place to store cooked dishes, daily products or meat. My row meat diet dog is forced to eat dog biscuits. I desperately begged for my fridge I have already paid full for weeks ago. but they put me at the end of the line. It is 30/Aug today and I was told it will be on the 4th of Sept. They said they could delivery it on the 1/Sept but because they gave me 5 hours spot (between 8am - 1 pm) and they dont know what time they could come, so I could not grab 31/Aug spot. (I have a bubble with a person who is facing the end of life from terminal illness to take care of, and there is no fridge at this house as she intakes food through a foodtube PEG) I asked if they could give me more specific time like between 8am - 10am, its a 2 hours window but apparently they can not. I don't know how hard is this. Can you imagine you live without a fridge during lockdown while taking care of someone who might die any second and who is your blood? They are adding my stress level up which I never need. I wanted to hear that they were even a bit sorry for the delay. Nope, they are not even sorry. I do NOT recommend anyone to Noel leeming.