We purchased a dryer from Noel Leeming Te Rapa Hamilton in March 2018. The dryer stopped working just outside the warranty of 2 years. Noel Leeming admitted I was covered under the CGA because it was perfectly reasonable to expect a new dryer would work for a lot longer than 2 years. My last dryer, a F & P lasted 20 years and that was with a family of 5! This Tuscany dryer was only used sporadically for 2 people. From early this year (2021) I've been going backwards and forwards to try and get this resolved. I've been lied to, promises made and broken, excuses aplenty. In other words DISGUSTING customer service, in fact NO CUSTOMER service at all!!! They also blamed the manufacturer, the electrical appliance repair place, all so they could remove themselves from taking responsibility. About 3 months ago I was promised (in writing - email) that our full refund for repair of the dryer would be put into our account or be in touch soon to arrange the deposit. NOTHING HAS OCCURED TO DATE!!!!! I am thinking about taking it to 'Fair Go' or the small Claims Tribunal. I bet that would get them off their lazy arses. They (noel leeming) don't seem to understand that in NZ if we don't get good service or outright ripped off we TELL LOTS OF OTHERS NOT TO SHOP THERE EVER!! watch out NL you may go out of business and all your staff would be without jobs (then they'd care no doubt). In reading the reviews they are all like a repeat of my story and I've just seen a damming article on NewsHub "Noel Leeming fined after repeatedly lying to customers about their rights under the consumer's guarantee act" for which they were fined $200,000 for misleading customers. All in all my 1 star is only there cos I had to enter something but frankly the only star they actually deserve is for totally screwing their customers over with a smile. Lastly this and all the other reviews are really a waste of time because I also learnt today that they haven't replied to any negative ones for over a year, pretty much sums it up right, "our way or the highway" is their daily mantra. You deserve to go broke Noel Leeming!!!