Just avoid Noel Leeming. Even if it means travelling further or paying more. Their strapline "Always happy to help" is marketing fluff. They only exist to fleece customers. My last (and final) purchase at Noel Leeming has resulted in 3 separate issues that are unresolved. 1. Purchase. Sales Rep at the Royal Oak store blatantly lied to my face. He stated that the delivery team operated after hours. I double checked, "after dinner at 8pm?" And he replied "of course". Delivery team only operate business hours. Their delivery driver then rang to arrange a time during the day, which wasn't suitable. When I stated what I was told instore, the poor guy replied "the sales guys are always doing this". 2. Delivery. When we finally got delivery, the installers scratched our front porch by dragging the hand trolley lying down (rather than on its wheels). I have cctv footage of this carelessness. Then, after they left, we noticed they gouged our polished wooden floor, presumably by dragging the washing machine across the floor, rather than using "sliding discs" for the machine's feet. And finally, when using the machine, they didn't connect the wastewater pipe well enough, causing leakage. And to top it off, the machine only takes cold water. The installer did not warn us, and didn't put a cap on the hot water outlet, so when we used the sink, hot water gushed on to the floor! They just DON'T CARE! 3. Complaints. Firstly I called the call centre. Got a friendly and attentive lady who was very sympathetic and apologetic. She said she'd escalate to the regional manager who'd she'd have call me. It never occurred. A week later I went into the Royal Oak shop and spoke with the manager. Thankfully the sales rep was away, as I would have given him a serve! The store manager stated she was deputusing and would escalate. Took my details. Even stated that the gouged wooden floor could be dealt with by their insurance. Since then, nothing. Today I have called the call centre again, with the hope of being put through to management at Head Office. I'm still waiting for my call to be answered. I've typed this review while on hold for (now) 43 mins. I'm getting sick of hearing the automated message "one of our helpful team members will be with you shortly". I will never, ever patronise Noel Leeming again. I promise. Their complete lack of care, respect and honesty is alarming; especially for a large NZ company. And I feel they've shown a total lack of customer empathy and care towards me. My experience is obviously reflective of endemic issues within the company. I wish them well, but I guess they'll soon wonder why their sales are going to competitors. Can't say I didn't try to warn them.