Got a coffee machine from Noel Leeming, it had intermittent fault and didn't work properly. Had to bring it back for repairing 3 times. Bought is for a year, but it was sitting with repairing for about 3 months in total. Showed fault video to Noel Leeming employee every time, but the coffee machine never got fixed. The same issue kept happening over and over. Most ridiculous things was happening at the 3rd time repairing. Uploaded the video for them to easy locating the fault. Was asking for a replacement or refund, because of same issue kept happening. Staff said it needed repairer to have a look first. Then, nothing happened then. No Noel Leeming staff contacted back for a solution. Had to call them 3 times, then one staff called back after 3 weeks and said "sorry, we lost your video and repairer couldn't find the fault, could you send it again". After sent back the video one more time, nothing happened for another 2 weeks......Does 'Noel Leeming' really care about customer? Or does 'Noel Leeming' really know how to fix the issue? Quite frustrated as a loyal customer.