Richmond Branch Not enough staff!! I took a laptop back to be repaired and on that first occasion the shop was very busy but clearly not enough staff working. I have been back to the store on 6 occasions to pick up my laptop and on all occasions again not enough staff working. I called through to the 0800 number yesterday to ask if I could talk to someone and arrange a time to come collect however the lady on the phone was incredibly rude and so unhelpful. She clearly didn't have a clue about customer service and shouldn't be in that type of role. Also, out of the blue on Friday I received an email saying that my claim had been declined. I was called a few weeks ago confirming that my laptop was ready to pick up so very confused why I received such an email. Seriously your Richmond Store is understaffed. The staff I have dealt with there are great and good at their job!! Come on Noel Leeming get more staff!!!