Good afternoon I would like to bring up an issue regarding a staff member at your Papakura Branch today. What I find disappointing is that the whole attitude these days is a disgrace. I would expect more from a customer facing individual that can't take the time of day to be more pleasant, more cooperative and with some enthusiasm, at least. This, in my opinion, is not an acceptable representation of your business. If one is unsure about certain facts regarding a product, don't generalise or assume.  Suggestion be made to train them better or if they do not have the right attitude for dealing with problems, utilise them elsewhere. This is not my expectation and I expect more. Perhaps some guidance on how to show a good positive attitude or some role playing may help. The staff member's name is Jay, for your reference.