I took a 27" Samsung monitor which I bought last year in to Noel Leeming last week to be repaired / replaced under the manufacturers warranty (2 years remaining) or the CGA. They emailed me to say that they spoke to Samsung and Samsung said they refuse to cover it. They asked me if I wanted them to send it away to be assessed ($90) and quoted on for repair. I responded that I didn't want that and I would instead take it up with Samsung directly. I called today to ask what hours they would be open so I could collect my monitor (I don't live in Rotorua). They said that my monitor wasn't there so I couldn't collect it and hung up on me. I called back and asked them to check because my monitor was not sent anywhere so it should be there. They then told me I was correct, it hadn't been sent anywhere and I could collect it from the store. A few minutes later they rang back and said that I couldn't take my monitor until I'd paid $90 for the Auckland Repair Centre to assess my monitor. I told them that it hadn't been sent to Auckland and had only sat at their store and that I'd declined the assessment via email. After much deliberation they eventually said that the manager will waive the fee just this once and acted like I was asking for some huge favour when there was no fee due in the first place. I wonder how many people are being blindsided into paying this fee which they don't actually owe? The people on the phone from the Rotorua store were rude and obnoxious and very unprofessional. Incidentally, Samsung have agreed the damage should be covered - the Noel Leeming Store had not relayed to them what had happened. This was contained in the paperwork I completed. Not exactly what I would call acceptable service.