I am extremely disappointed with Noel Leeming's inflexible policy on gift certificates. Recently, I tried to use a gift certificate that had expired, unbeknown to me. The lack of a date of purchase on the voucher was an oversight on the seller's part - if I had known the purchase date, I would have noted the expiry date and used the card before that date. The gift certificate was for a significant amount, and I was looking forward to using it to buy a heater. Unfortunately, Noel Leeming refused to budge, citing their strict policy on expired gift vouchers, even though the money was already paid to the company and the PIN number had not been exposed. In contrast, Poppy's book shop and Harvey Norman have accepted expired gift certificates from me before because the PIN numbers were undisturbed on their gift cards, demonstrating a more customer-centric approach. I don’t think it is unreasonable to expect retailers to have a more flexible approach to handling gift certificates when the money has already been paid to the company and the PIN numbers are undisturbed as this clearly indicates they haven't been used. Noel Leeming's rigid stance has lost them a customer - I'll be taking my business elsewhere in the future.