The Noel Leeming team is inconsistent and useless. I placed an online order for an iphone which on their website they specified was in stock. I specifically chose the one I purchased because it said it was in stock unlike one of a different colour which wasn't. After one day waiting for the call from one of their 'specialised experts' who was meant to call me when my phone was ready to be collected. I decided to ring the store, to which a rude man picked up the phone and was very disinterested in what I was trying to find out about my phone. He said "I don't know where your phone is, we don't have that information yet. I am outraged at this false advertising. I specifically purchased from noel leeming because their online store said that they had this phone in stock where others said it would take 1 - 2 weeks. Now it is looking like mine will take 1 - 2 weeks. I have send Noel Leeming 3 emails during their online 'open' hours and they haven't replied to any of them. I sat on the phone on hold for 40 minutes trying to get a hold of a real person, however I am a busy person and my schedule could not wait for their horrendous customer service people to pick up. I am very disappointed and would rather my money back so that I can spend it at a more reputable company.