So bad! I canceled an order because we were leaving the country and not going to be at the Airbnb any longer. It was well past the delivery dates. I canceled 6 days before they even shipped it. Plenty of time to cancel the shipment. Product went to the house we were no longer there. I requested a refund. They said I need to ship the product back. That I need to contact our host and ask if they can help. WTF! No I'm not going to ask our host to do that. The head phones were $20. Just give me my money back people. I've spend so much time on chat, email and phone. For stupid headphones. I'm not going to stop though. Just don't order from them.