Terrible customer service! Never have I experienced such rubbish service, I ordered an item by mistake and the next hour (early in the AM around 3am), I requested it to be cancelled as I'm well within my rights and they said they're already processing it?! A few days later I received the item and they said I can return it for a refund. I had to pay for postage as well and they had no return label?! A big company like this, you would expect a free return label and they said they would only refund my postage what they consider appropriate?! Once returned, they said they've inspected it and claim the warehouse have said the item was opened when it was never opened at all! They refuse to refund me basing it on "hygiene reasons" saying they can send me it back or send the voucher what I've used?! When it's not even been used. Will NEVER SHOP from here again. Avoid like the plague. Don't know how to run a business. Shambles.