By no means use this company. I ordered over £400 of items for next day delivery before their cut off point and paid extra for this. Never got my delivery chased them for two days and just got told lies and more lies that they were missing one of the items, we have got it now its leaving today and then never received it. Called again spoke to someone else and after some more lies as to why the package had not left was told that because it was a high price order it had to be checked and this was why it was delayed and now that it had been checked it would be leaving the warehouse. Asked for the tracking number and the one they gave never existed and the excuse they gave me was that it had not left the warehouse just yet. We also send parcels and once you have generated a tracking number the delivery company can tell you that it has not yet been dispatched. I asked for a refund and demanded to wait on the phone while the email confirmation came through and this was also another waste of my time. Now they are saying that i have to wait 48 hours for my refund. Avoid at all cost pay the extra and order elsewhere. This company is based abroad and i was given lies that my refund would be delayed because they were abroad but i pointed them to their own website which shows they have a UK address on there very suspicious
4 years ago
Notino has a
4.6
average rating
from
3,394
reviews
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