My breaks had been squealing on and off for a few months but I didn't think it was the break pads. My light finally came on so I decided I'd better get them checked out. I had taken my car to the dealership but it stayed there all day and they didn't even look at it so I was looking for an alternative and found Nubrakes. The fact that they would come to me was really a big incentive to use them so I sent in the online request. They called within an hour to verify my info and the tech came out that afternoon. He confirmed it wasn't my break pads and filled my fluid and checked a few other things. The fact that they didn't push me to replace them when it wasn't necessary showed me they were trustworthy and were genuinely interested in doing the right thing for me as the customer. I'd highly recommend their service - convenient, quick, and trustworthy.