NuBrakes Mobile Brake Repair Reviews

Name: NuBrakes Mobile Brake Repair
Address: 2028 E Ben White Blvd, #240-9317, Austin, Texas
Rating: 4.95

5.0 Rating 2,919 Reviews

99 %

of reviewers recommend NuBrakes Mobile Brake Repair

Company Reviews

Metrics

Info

5.0

Based on 2,919 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Customer Service	4.9 out of 5

About NuBrakes Mobile Brake Repair:

NuBrakes is a mobile brake repair service with operations across Austin, Dallas-Fort Worth, Houston, and San Antonio. Our mobile brake techs come to you and replace your brakes at your home, office or apartment for up to 40% less than taking it to a local brake shop. Need a repair? Get a free quote online in minutes!

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NuBrakes Mobile Brake Repair 5 star review on 1st January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SUBARU OWNER I think 2 stars is generous. It is specifically for the friendliness of the people. Really nice people. The service itself is regrettable. I have a family, and tried these guys out to save money. I paid for brake pads all around and an oil change and tire rotation. The first tech did not reattach the caliper on my front brake. He also swapped the position of my drivers side tires only, for my rotation. They refunded the money for the rotation. They wanted to send the same tech out to fix the problem. No thanks. The second tech was shocked that the caliper was not attached and let me know the problems I was experiencing was from that. He replaced the front pads and threw in free rotors. Since then every time I brake my car grinds to a halt and shakes at high speeds. I took it to the dealership and they let me know and showed me that the aftermarket rotors they used were not the size of the OEM rotors but were larger and that’s why it was grinding, but at least I was safe. They showed me how the caliper had knocked of the balancing weight causing the shaking and were nice enough to rebalance it. They recommended getting new pads and rotors from them to fix the problem, which I cannot afford. So I’m stuck driving around with a car that grinds to a stop every time I brake. It’s embarrassing to have passengers in my car and every time I stop I hate Nubrakes even more. I’m glad so many people have had such a great experience. Instead of telling everyone how great MY experience was and being happy, I would never recommend this service to anyone. I feel like “you get what you pay for” and save money somewhere else. Not on your brakes. I am so unhappy with my brakes. 😣 Also, in attempting to review them on their site (which in not able), I notice that they have terrible reviews, somehow rated with 5 stars, so even if I rated them bc 1 Star and left a bad review they would just change the rating. Ironically, I looked at the rating and didn’t read the reviews. If that’s not gdishonest, I don’t know what is.”

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Posted 3 weeks ago

“Mechanic brought with him the wrong size rotors and was late 4 hours to appointment. He then did a on-site cancelation in which case "Nubrakes" charge me $150 cancelation fee. That is very unacceptable.”

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Posted 4 months ago

“Eddie did a great job.! Thank you Eddie!”

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(Dallas) - Posted 5 months ago

“A horrible experience. This is nothing more then your typical take advantage of the public and overcharge auto shop but with fancy marketing campaigns They promise the best price but refuse to price match a very reputable service dealership in town. They say just send the quote but then they play games to try to trick you into a 15% flash sale to price match but if you actually read the prices before the mandatory fees and taxes it is the same initial offer sent. This is a business that 100% I believe is only there to take advantage of people and then switch to high pressure sales took the appointment in the end. This is a business I could never trust and it is so sad to see they have so many 5 star reviews (with reviewers who have never reviewed a business before-‘aka a paid review Stay away from this company they are what makes the auto industry horrible”

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Posted 6 months ago

“NuBrakes was amazing. They replaced my two front break bads and roeters, and did an oil change and tire rotation all in one service. From the second I inquired the process was smooth and easy. Communication was amazing, and the tech (his name was Przemyslaw, he was amazing, truthful, and did not try to upsell me) did the job in under an hour and a half! All in the parking garage of my apartment! I was amazed. This business idea is fantastic and it's executed very well. The pricing is also competitive if not better than the dealership, which is fantastic.”

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(Austin) - Posted 6 months ago

“Great job! Friendly, knowledgable and even made additional recomendations.”

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(Houston) - Posted 6 months ago

“I'm very pleased for the services that Nubrake have provided convenience at the comfort of my. Especially with the respect and great customer service through Mike who provided the excellent service”

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(Dallas) - Posted 6 months ago

“Highly recommend Eddie from nu brakes. Service is quick and he’s very professional.”

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(Dallas) - Posted 6 months ago

“Very convenient knowledgeable service”

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(Dallas) - Posted 6 months ago

“Richard was professional and did an awesome job”

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(Austin) - Posted 6 months ago

“My technician was fantastic. Explained everything in detail. Great experience.”

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(Houston) - Posted 6 months ago

“Pablo did a great job on our front brakes. Very polite and good at what he does. I will definately use this service again and refer my contacts to NuBrakes. Thanks.”

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(Dallas) - Posted 6 months ago

“The service tech who arrived was very friendly, courteous and completed the work quickly!”

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(Austin) - Posted 7 months ago

“My tech was Joseph. He was prompt to the arrival time and let me know 30 minutes prior to his arrival. I was kept informed during the visit and will be recommending not only NuBrakes to friends but also make sure that they request Joseph.”

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(San Antonio) - Posted 7 months ago

“On March 22, I made an appointment with Nubrakes for Saturday morning. They sent an E mail Sat am to say they would be at my house Between 12:00 and 5:00. They said they would text me when on the way. All this Info was good except for one thing. I waited all afternoon and No one called or showed at all. I called Mon and left a message for the manager since they said he was busy. So never called me back, but did send me a text and offered more of a discount. Did not except because actually this is the second time this has happed with this company. What bothered me the most is that no one could pick up the phone and call me. Told them they had lost a customer on my response to the text. Hopefully this will not happen to anyone else. Ted”

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Posted 7 months ago

“Had a great experience with my brake technician. Highly recommend.”

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(Austin) - Posted 7 months ago

“Prompt and knowledgeable service. Great job!”

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(Dallas) - Posted 7 months ago

“Very fast and friendly. Very informative and understandable, with competitive pricing. I rate 5 this service 5 stars 🌟”

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(Dallas) - Posted 7 months ago

“Great technician.”

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(Austin) - Posted 7 months ago

“Time saver! Richard is great!”

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(Austin) - Posted 7 months ago

NuBrakes Mobile Brake Repair is rated 5.0 based on 2,919 reviews