My grandson drove my car from Daytona to St Petersburg for Thanksgiving. He is in college there and has to return on Sunday.He told me Friday that the right front brake was squeaking. I scheduled an appointment with NuBrakes to come on Saturday Nov 25, 2023. They were supposed to arrive between 12:30 pm and 5:00 pm. When they didn’t show up I texted and said have you forgotten me? I got a text immediately that said we tried to get in touch with you. Our tech has an emergency and can’t come. Another representative texted and said we are sorry but we are one tech short so we can’t keep the appointment. Juan and Brian had two different stories. They didn’t get their stories straight. Was it an emergency or not enough techs. Why did they schedule me if they didn’t have enough techs? I didn’t get the notification until after 5:00 pm. They aren’t the only game in town. I could have contacted other auto service companies. Tomorrow my grandson will drive my car to Daytona with faulty brakes and probably ruin the rotors so instead of $255 to replace the pads it will be over $500. NuBrakes may have the best mechanics, the best prices, 100% Happy guarantee but actions speak louder than words. If they don’t show up, all of the talk means nothing. If you schedule an appointment with them you probably should call every hour to make sure the techs are coming. They may decide they don’t want to drive to St Petersburg late Saturday afternoon so they just cancel.