I used NuBrakes previously and everything was great. I had to use my warranty twice. I used them again in October this year and my warranty was expired so I had to pay full price. I wanted to initially do a split payment so I used a card online. I then decided to use a different card for the full payment over the phone and I asked them to refund my other card for the partial payment of 267.67. The person I spoke with assured me my refund was processed. I waited a week and still no refund. I contacted them again through text and they said they processed the refund from their end and to keep them posted. I contacted my card company and they said to wait 10 business days. I waited again and still no refund. I contacted NuBrakes through text and let them know I still hadn’t received my refund and that I would have to file a dispute against them. They completely ghosted me after that, no response to my text messages, completely unprofessional and shady. I contacted my card company and filed a dispute and my card company issued me a refund within a couple of days while investigating the situation. They lost me as a customer! I will use a different mobile brake company next time. Also my brakes squealed many times after they replaced the front pads and rotors and they had to replace them twice. Caveat emptor! Buyer beware!